Activist hedge funds seeking board control essentially want corporations to give them "the keys” to businesses. As such they need to prove they have qualified director candidates and an in-depth understanding of their targeted company. At least that’s the view of Cristiano Guerra, head of the Institutional Shareholder Services Special Situations Research, who spoke to The Deal's Activist Investing Today podcast about why activists can't just point to the problem and say "trust us, we'll get it right." Guerra offered up a behind-the-scenes look at how ISS sets up meetings with companies and their adversaries, what impact benchmark policies have on contests and why the adviser thinks universal proxy cards make sense.